HideMyAss is quite a big name in the VPN business. It is an experienced VPN service and has amassed a huge customer base in its time of operation. This is mainly because of the excellent service they provide to their users. Based in London, UK, it is a product of Privax Ltd. HMA has been a popular pick for customers for a while now, so we decided to see just how good they really are.
Like all VPNs, HMA offers hefty discounts on a few occasions during a year, but other than that, their pricing is a little over the average VPN vendor. They have three plans, namely kick-ass, half-ass, and smart-ass. These are for monthly, semi-annual, and annual periods and priced at $9.99 per month, $6.66 per month, and $4.99 per month. The discounts on longer subscriptions are great, but the pricing is still higher than most other VPNs. There is no trial version offered by HMA, and users can subscribe to their service by paying through credit cards, wire transfers, PayPal, and Bitcoins.
Security and Encryption
HMA offers all major protocols with the exception of SSL. PPTP, L2TP, and OpenVPN with TCP and UDP are offered to users. A 256-bit encryption is provided on both their L2TP and OpenVPN service while a 128-bit encryption with MS-CHAPv2 authentication available on their PPTP service. All in all, the encryption standards are decent, which is what you would expect from a big player like HideMyAss.
Security is one thing which all VPNs take seriously, and HMA is no exception. They have their own data centre colocation and do not share your information with third-party vendors for managing and delegating the task of handling data, which is good. However, since HMA is based out in UK, it is subject to the country’s stringent data retention laws. This is one thing that users need to be wary of.
HideMyAss has one of the largest server counts among all the VPNs. They have servers in over 190 countries and 350 locations across the world. With close to a thousand servers and over 120,000 IPs available for users to choose from, HMA offers maximum up time and connectivity options. Their servers are based in countries like USA, UK, Canada, Netherlands, Australia, France, Germany, etc. They have more than 300 servers in USA alone, which is more than the total server count of many VPN vendors.
Users can use HMA on any device and operating system they want to. There are no compatibility issues with HideMyAss VPN. They offer dedicated apps for Windows, Mac, Android, and iOS. Linux users can request for a client for their system from the support staff at HMA. Their Android and iOS apps offer all the features of the Windows and Mac clients, and their service can be extended on devices like Smart TVs and gaming consoles as well.
HideMyAss VPN has one of the largest server counts in the world. While users face maximum up time due to the numerous connectivity options they have, they can browse the internet without any noticeable lag in the connection speed as well. In fact, HMA is so confident about its server speeds that it provides three built-in speed tests in its VPN client so that users can test the speed themselves. The results, as expected, were quite impressive.
Customer support is one area which is of equal importance in any business sector in today’s world. Since all services are customer oriented, the customer support needs to be up to the task. HMA does have a 24X7 customer service in the form of email ticket system and a good FAQ section. They also have an online chat support feature which is active for 12 hours every day. Although the responses form their support staff are detailed, informative, and to the point, their promptness in replying could surely be improved on. One would expect that a VPN like HMA would not take about 9 hours to respond to a customer query.
As mentioned earlier, HMA does not offer a trial version of its service. However, it does offer a 30-day money back guarantee on all its subscriptions. There are more additional services offered by HMA for free, like the anonymous email service which allows you to send an email anonymously and a file upload feature where users can password protect a file they upload on the internet, with only those with whom you share the password with being able to access it. But the best additional service that HMA offers is their free proxy service. The web-proxy service offered by HMA is popular among netizens all over the world as it allows them to bypass blocks on websites in their region.
We reviewed HMA with great attention to detail. All the aspects of their service were reviewed, and we can conclude that their service is indeed worthy of all the praise they get. Although the price is on the higher side and their customer support service could use some improvements, there is no doubt that HideMyAss VPN is quite efficient and useful.